Returns & Exchanges

Due to the perishable nature of our premium matcha, we are unable to accept returns on opened food products, but we are committed to ensuring you are satisfied with your experience. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or store credit.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, in its original packaging, and was purchased within the last 14 days to qualify for a return.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and a brief explanation of the issue.

• 3.
  Ship the Item

  Once your request is authorized, securely package the tin and ship it back to our distribution center using the provided return label.

• 4.
  Receive Refund

  After we inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.